Privacy Policy

1. Introduction

Welcome to Smart Table (“we”, “our”, or “us”).
Smart Table is a cloud-based restaurant management platform that provides digital ordering, QR menus, POS solutions, payment integrations, analytics, and related services.

We are committed to protecting your privacy and ensuring that your personal data is handled in a safe and responsible manner.

This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website, applications, and services (collectively, the “Services”).


2. Information We Collect

We may collect the following types of information:


2.1 Personal Information

  • Full name
  • Email address
  • Phone number
  • Business name
  • Billing information
  • Payment details (processed via third-party payment providers)


2.2 Restaurant & Business Data

  • Restaurant profile details
  • Menu data
  • Orders and transaction data
  • Customer order history
  • Tax and billing records


2.3 End Customer Data (On behalf of Restaurants)

When customers place orders through Smart Table, we may collect:

  • Name
  • Phone number
  • Order details
  • Payment status

This data is processed on behalf of the restaurant using the platform.


2.4 Technical & Usage Data

  • IP address
  • Browser type
  • Device information
  • Operating system
  • Log files
  • Cookies and tracking technologies


3. How We Use Information

We use collected information to:

  • Provide and maintain the Services
  • Process transactions and payments
  • Enable digital ordering and QR menu functionality
  • Send order notifications (including WhatsApp or SMS if enabled)
  • Improve system performance and user experience
  • Provide customer support
  • Comply with legal obligations


4. Data Processing Role

Smart Table acts as:

  • Data Controller for account registration and subscription data.
  • Data Processor for customer order data collected on behalf of restaurants.

Restaurants are responsible for their customers’ data and compliance with applicable privacy laws.


5. Sharing of Information

We do not sell personal data.

We may share information with:

  • Payment providers (e.g., Tap, Stripe, Paymob, etc.)
  • Cloud hosting providers
  • SMS / WhatsApp API providers
  • Legal authorities when required by law

All third-party service providers are required to maintain confidentiality and data security.


6. Data Security

We implement appropriate technical and organizational security measures, including:

  • Secure server infrastructure
  • Encrypted connections (SSL)
  • Access control restrictions
  • Database protection mechanisms

However, no method of transmission over the Internet is 100% secure.


7. Data Retention

We retain personal data only as long as necessary to:

  • Provide services
  • Fulfill legal obligations
  • Resolve disputes
  • Enforce agreements

Restaurants may request deletion of their data upon account termination.


8. Cookies

We use cookies and similar technologies to:

  • Improve user experience
  • Remember login sessions
  • Analyze platform usage

Users can disable cookies via browser settings.


9. User Rights

Depending on applicable laws, users may have the right to:

  • Access their data
  • Correct inaccurate data
  • Request deletion
  • Restrict processing
  • Object to processing
  • Request data portability

Requests can be submitted via the contact details below.


10. International Data Transfers

Your data may be processed in countries outside your country of residence where our hosting providers operate.
We ensure appropriate safeguards are in place.


11. Children’s Privacy

Smart Table is not intended for use by individuals under the age of 18.
We do not knowingly collect data from children.


12. Changes to This Policy

We may update this Privacy Policy from time to time.
Changes will be posted on this page with an updated revision date.